Refund policy
At Millions Smile, we are committed to providing high-quality products that meet your expectations. If you are not completely satisfied with your purchase, we offer a straightforward refund policy as outlined below:
Eligibility for Refund
- Timeframe: You may request a refund within 7 days of receiving your order.
- Condition: Items must be unused, unopened, and in their original packaging to qualify for a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
How to Request a Refund
- Contact Us: Please reach out to our customer service team at info.millionssmile@gmail.com to initiate your refund request.
- Return Instructions: Our team will provide you with return instructions and a return shipping address.
- Return the Item: Pack the item securely and ship it to the designated return address. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
Processing Your Refund
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (usually 5-10 business days, depending on your bank).
Exceptions
- Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
- Personalized or Customized Items: Products that are personalized or made to your specifications are not eligible for refunds.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at info.millionssmile@gmail.com.
Thank you for choosing Millions Smile! We appreciate your trust in our products and strive to ensure your satisfaction.